Questions about an order, a watch specification or availability? Send us a message and we will reply as quickly as we can.

What we can help with

• Order enquiries. Tracking, changes, cancellations and delivery timing.
• Product questions. Specifications, movement details, dimensions and stock availability.
• Sizing advice. Which case size suits your wrist, and how a model wears in practice.
• Returns and warranty. Starting a return or a warranty claim.
• Servicing. Where to have your watch serviced and what to expect.

Before you write

Many common questions are already answered in our customer help section, including shipping times, the returns window and warranty coverage. Checking there first usually gets you an answer immediately.

Response times

We aim to reply within one business day. Enquiries with an order number in the subject line are handled fastest.

Order enquiries

Please include your order number, the watch model, and a brief description of the issue. If it concerns a fault, photographs help us resolve it without back-and-forth.

Sizing and specification questions

Tell us your wrist measurement and what you intend to use the watch for. We can recommend specific models and explain how they wear — case diameter, lug-to-lug and thickness — so you can order with confidence.

Find us

Chrono Maison operates online, shipping worldwide. For delivery estimates and shipping terms, see customer help.